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workspace working.
Contact Matthew at matthew@deartech.co for account access, document processing, AI connection or billing help.
Support is available for existing accounts and invited testers. This page does not start a subscription or payment.
Tell us what happened
Include the workspace name, approximate time, the action you tried and the error shown. For a document problem, include its note or processing identifier if available. Avoid sending document contents unless they are needed and you are authorised to share them.
Never send API keys, passwords, sign-in codes, access tokens or payment-card details. Connect an OpenAI project only through the owner’s DearTech account settings.
If a save is still processing
A queued save is not yet searchable. Check its status before submitting it again. When you need exact details, read the original source as well as the summary; review status tells you whether a person has approved the note.
If your AI connection stops
The workspace owner can check, replace or remove the connection in account settings. A missing or exhausted key can pause AI processing without deleting your stored documents. Reading existing notes and exporting them remains subject to normal workspace access and subscription rules.
DearTech does not silently switch a customer-funded workspace to included AI. Personal owners can choose that change explicitly; service allowances and subscription prices still apply. Removing a key from DearTech does not revoke it at OpenAI.
Privacy, deletion and security
Use the same contact address for access or deletion requests, or to report a security concern. Describe the issue without sending secrets or another person’s private content. We may need to verify that you are authorised to act for the account or workspace.